Ambulance Service Exceeds Goals through City, CRH Partnership

Ambulances within Columbus city limits are greatly exceeding their response time goals under a partnership between the City of Columbus and Columbus Regional Health. In 2013, the first full year of the partnership, nearly 96 percent of emergency ambulance calls within city limits were responded to in less than 9 minutes.

The City awarded a new ambulance service contract to CRH in 2012 after conducting a fair, transparent and competitive bidding process. This partnership has resulted in improved services and significantly reduced taxpayers’ costs by approximately $1 million this year through the life of the contract.

The City and CRH agreed to set response-time benchmarks in the ambulance service contract that reflect national response-time recommendations of arriving to emergency calls within 9 minutes 90 percent of the time within city limits. The ambulance service also is exceeding its response-time goal to county areas outside the city limits.

“Our partnership with CRH has greatly benefited the people of Columbus with improved emergency ambulance response,” Mayor Brown said. “We are paying less than while seeing improved service and significantly better results.”

About 70 percent of all emergency ambulance calls in Bartholomew County are within city limits. In 2013, ambulance crews responded to more than 5,600 calls, including nearly 4,000 in city limits.

Ambulance service in the City of Columbus is divided into four areas that correspond with larger county areas. An ambulance is stationed within the city in each of the four areas, including ambulances that were moved into Columbus Fire Stations 1 and 5 as part of the ambulance service agreement.

The ambulance service has received high marks by the patients who have needed it. A customer satisfaction survey commissioned by CRH shows that more than 90 percent of patients were satisfied with the care they received almost every month last year.

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