OptumRx is the City’s pharmacy benefit manager. The prescription drug benefit is included as part of the medical coverage is administered by OptumRx. When you are having issues with a prescription, an employee or covered dependent should call OptumRX or the prescriber- SIHO will not be able to help you as they do not manage pharmacy benefits.
For questions or help with a prescription, call OptumRX: 1-800-356-3477
You are not restricted to certain pharmacies (with the exception of specialty prescriptions) and can even have your prescriptions delivered to your home.
Each health plan has different co-pays for prescriptions in the store and through the mail (PPO is different than HDHP). Some maintenance medications are at no cost to employees.
Medications available at the City-paid Health Clinic can be obtained at no cost by employees and dependents on City insurance with an appointment and a prescription from the Clinic!
