Call-a-BUS provides curb-to-curb service anywhere within the city limits for persons who, because of a disability are unable to use the ColumBUS fixed route buses.
Call-a-BUS is wheelchair accessible, and operates from Monday through Friday 6:00 a.m. – 8:00 p.m and Saturday, 6:00 a.m. – 6:00 p.m.
For more information about this service or to schedule a ride, please call us at 812-376-2507.
There are three (3) types of Call-A-Bus riders-conditional, temporary and full eligibility. As a conditional rider you will receive a Conditional Rider pass that allows you to ride the fixed route buses for free.
If eligible as a Conditional Rider, contact ColumBUS Transit staff for instructions on how to obtain a pass. A conditional rider is a rider that qualifies for Call-A-bus but is also capable of riding the fixed routes. A conditional rider is expected to use fixed routes when possible.
Phones are answered:
Monday – Friday
8:00 a.m. to 4:00 p.m.
8:00 a.m. to 4:00 p.m. (Taken by voicemail)
Service is available:
Monday – Friday
6:00 a.m. to 8:00 p.m.
Monday – Saturday
6:00 a.m. to 6:00 p.m.
Call-a-BUS Rider’s Guide (PDF)
Call-a-BUS Application (PDF)
ADA Eligible Visitors Policy
Visitors not from this jurisdiction may be able to use Call-a-Bus. Visitors who are ADA eligible with another transit system may use Call-a-Bus services. Visitors shall provide ColumBUS Transit with documentation that (1) they are not residents of Columbus, and (2) they are paratransit eligible elsewhere. If they cannot show ColumBUS Transit staff they are eligible elsewhere, but can show sufficiently they are a visitor and are disabled, they may use Call-a-Bus services for up to 21 different days for one (1) year. If the visitor needs further service, he/she must apply for Call-a-Bus eligibility.